CollaboSpace processes personal information only to the extent necessary to provide and operate the Service. We do not use personal information for purposes other than those described below unless we take the steps required by applicable law.
Product ordering, payment, and delivery features are currently offered only in the Republic of Korea. Where those features are not available in your market, we do not collect the related order, payment, or delivery information described in this policy.
We may collect personal information through the app, in-app web views, websites, social sign-in, use of the Service, customer support, and integrations with service providers. We do not knowingly collect personal information from anyone below the minimum age that applies where they live, as set out in Article 2 of our Terms of Service. If we learn that we hold personal information of a person below that age, we delete it and close the account.
Raw payment credentials such as full card numbers or bank account passwords are processed by payment providers through their payment windows or widgets. CollaboSpace does not directly collect or store those raw credentials. We may store payment result information such as payment keys, payment status, approved amount, payment method display name, and receipt URL for order processing, settlement, refunds, and dispute handling.
We may use external services, SDKs, and infrastructure providers to operate the Service. These providers may process personal information necessary to perform their functions, and consent or privacy choice flows may be provided depending on applicable law or console settings.
In-app web view features may use the same account session as the CollaboSpace web service. In that case, authentication status, usage records, and information necessary for orders, community, canvas, and related features may be processed between the app and web service.
International transfers. Depending on where the providers listed below operate their infrastructure, personal information is transferred outside the Republic of Korea — including to the United States, the Netherlands, and the United Kingdom and other European countries. The categories transferred are those listed in Section 2, to the extent necessary for each provider to perform its function; transfers take place electronically over networks at the time you use the relevant feature; and the recipient, the recipient’s contact point, the destination country, and the purpose are set out for each provider in the list below. Retention follows Section 4 or the provider’s service period. You may refuse an international transfer: email info@collabospace.com identifying the recipient and stating your objection, and for advertising and analytics transfers you may also refuse through the in-app privacy options or your device’s advertising and tracking settings. Refusing advertising and analytics transfers does not restrict your use of the core features of the Service; if you refuse a transfer that is essential to providing the Service — authentication, data storage, image delivery, maps, or payment — the relevant feature or the Service as a whole may become unavailable and you may need to delete your account. Where a provider processes personal information only on our behalf and under our instructions, we put in place a written agreement requiring that provider to protect the information to a comparable standard. Where a provider acts for its own purposes as an independent controller — for example advertising, analytics, mapping, and sign-in providers — that provider handles the information under its own privacy policy and terms, which we ask you to review.
We retain personal information for the period consented to at collection or for the period required or permitted by applicable law. When a member deletes their account, information directly linked to the account is deleted or separated from the account. Records needed for orders, payments, delivery, refunds, tax, settlement, disputes, abuse prevention, or legal compliance may be retained for the period required by law or internal policy.
Improving AI features. When you rate the output of an AI feature — for example the 3D conversion of a floor plan — we keep the floor plan image and the recognition result as they were at that moment, so that we can reproduce the problem and improve the feature. We keep this material for one year from the date of your rating and then delete it; only administrators can view it. Email info@collabospace.com if you would rather we did not keep it, and we will delete it.
When the purpose of processing is fulfilled or the retention period ends, we delete personal information without undue delay. Electronic files are deleted in a way that makes recovery difficult, and records that must be separately retained are stored with restricted access.
User-generated content such as community posts, comments, public canvases, floor plans, images, and videos may remain after account deletion after being disconnected from identifying account information or anonymized, in order to preserve the service context for other users. Location information in public content may be masked or de-identified as appropriate.
You may request access, correction, deletion, or restriction of processing of your personal information. You may request account deletion and withdrawal of consent through My Page in the app or through the account deletion page below.
We may use advertising, analytics, and diagnostic tools such as Google AdMob, Firebase Analytics, Firebase Crashlytics, Google Analytics, and Microsoft Clarity. Analytics tools may process usage records including pages visited, search terms, and on-screen behavior to improve the Service. Depending on your region, consent status, and device settings, personalized advertising, advertising identifier use, tracking permissions, and privacy choices may be shown. You can manage advertising and tracking choices through the Google User Messaging Platform consent form, in-app privacy options where available, and operating system settings. On iOS, App Tracking Transparency prompts may be shown where applicable.
We may process location or address information to provide maps, nearby space discovery, address search, delivery, and user-registered spaces or floor plans. Locations that users set as public may be displayed after being masked or adjusted to the building complex, neighborhood, or region level according to the user’s public location setting. We generally do not display unit numbers or exact home addresses on public screens.
We apply technical and organizational measures such as access control, encryption in transit, separation of operational permissions, and review of logs and error records. Sensitive operational information such as payment ledgers, account deletion records, and admin functions is limited to necessary personnel and systems.
We designate a Data Protection Officer (also acting as our privacy officer and person in charge of the protection of personal information) to oversee personal information processing and to respond to privacy-related inquiries, access and correction requests, and complaints. We aim to respond to requests without undue delay and in any event within 30 days, or within any shorter period required by the law that applies to you — for example, within 10 days for access, correction, deletion, or suspension-of-processing requests under the Personal Information Protection Act of the Republic of Korea. If we cannot respond within the applicable period, we will tell you the reason and when we will respond, within that period.
This Privacy Policy is effective as of July 28, 2026.
