Paid Services Terms

Article 1. Purpose

These Terms set out the conditions and procedures for using Coins, Points and the digital items purchased with them, provided by CollaboSpace (the "Company"), and the rights and obligations of the Company and members. Matters not covered here are governed by the Terms of Service and applicable law.

Article 2. Definitions

1. "Coins" means the electronic means that members purchase for a fee through in-app purchases on an app marketplace (such as Google Play) and use to buy digital items within the Service. The number of Coins equals the Korean won base price of the pack purchased.
2. "Points" means the electronic means that the Company grants free of charge as a benefit for visits and activity in the Service. Points can be used only to buy 3D furniture and accessories in Open House and cannot be bought with money.
3. "Digital items" means 3D virtual items (houses, avatar clothing and hairstyles, furniture and accessories, etc.) bought with Coins or Points and used only within the Service. Digital items are not physical goods, are not shipped, and cannot be exchanged for physical goods.
4. "Preview" means the features the Company provides so that members can place a digital item in their Open House or check it on a comparison screen before buying it.

Article 3. Purchasing Coins

1. Coins are purchased through the app marketplace's in-app purchase, at the price the marketplace displays in your local currency.
2. Before payment, the Company displays the number of Coins, the price and the cancellation conditions, and after payment the Company lets you check the purchase details.
3. Coins are added to your account as soon as the payment is verified.

Article 4. Cancellation

1. You may cancel a purchase of Coins that you have not used within 7 days of payment and receive a full refund.
2. Digital items bought with Coins or Points are delivered and start being used immediately upon purchase, so cancellation is limited. The Company shows this on the purchase screen and provides a preview before purchase.
3. Notwithstanding the preceding paragraph, if a digital item differs from how it was displayed or advertised, or is provided differently from the contract, you may cancel within 3 months of receiving it and within 30 days of when you knew or could have known of the difference.
4. You can request cancellation through the app marketplace's refund process or the Company's support (info@collabospace.com). Under marketplace policies, refunds within a certain period after payment (48 hours on Google Play) may need to be requested from the marketplace directly.

Article 5. Refunds

1. After the cancellation period, you may still request a refund of your remaining Coins. In that case the Company refunds the remaining amount minus a refund fee of up to 10%.
2. No fee is deducted if you cannot use the Service for reasons attributable to the Company or if the Company ends the Service.
3. Refunds are, in principle, made to the original payment method; purchases made through an app marketplace may follow the marketplace's refund process. The Company begins processing a refund request within 3 business days of receiving it.
4. When a purchase is cancelled or refunded, the corresponding Coins are recovered. If those Coins have already been used to buy digital items, Article 9 applies.

Article 6. Validity

1. Coins do not expire.
2. Points can be used for 1 year from the date they are granted and expire after that. The Company notifies you 30 days before Points expire. This paragraph applies to Points granted on or after the effective date of these Terms.
3. If you close your account, your remaining Points are forfeited and cannot be restored. You may request a refund of your remaining Coins under Article 5 before closing your account.

Article 7. Points

Because Points are granted free of charge, they are not eligible for refunds, cash exchange or cancellation. The Company explains how Points are earned and where they can be used in the Service and gives notice before changing this.

Article 8. Payments by Minors

1. If a member who is a minor (under 19 in Korea, or a minor under the laws of their country) pays for Coins without a legal guardian's consent, the member or the guardian may cancel that payment. The Company provides this notice before payment.
2. When a payment is cancelled, the corresponding Coins and any digital items bought with them are recovered.
3. To process a cancellation request, the Company may ask for documents confirming the guardian relationship.

Article 9. Recovery on Cancellation or Misuse

1. If Coins must be recovered because of a payment cancellation, cancellation of purchase, refund or payment error and your remaining Coins are insufficient, the Company may recover the digital items bought with those Coins.
2. If Coins, Points or digital items were obtained improperly, such as by using a stolen payment method or repeatedly abusing refunds, the Company may recover them and restrict use of the Service. The Company will notify you of the reason in advance, give you an opportunity to respond, and act in proportion to the violation.

Article 10. No Transfer or Cash Exchange

Coins, Points and digital items cannot be transferred, gifted or sold to other members or exchanged for cash or physical goods, and can be used only within the Service provided by the Company.

Article 11. Discontinuation of 3D Items Based on Real Products

1. 3D furniture and accessories based on real branded products are provided to help you preview products and see how they fit your space. They do not imply any partnership with or endorsement by the brand or manufacturer.
2. If the Company must stop providing such items, for example at a rights holder's request, the Company will remove them from your Open House and storage, return the Coins or Points you spent on them, and notify you.

Article 12. Changes and Termination of the Service

1. If the Company ends a service related to Coins or digital items, it will post a notice in the Service and notify members individually at least 30 days before the end date.
2. In that case, remaining Coins are refunded without a fee under Article 5.2. Points are not compensated because they were granted free of charge.

Article 13. Refund of Overpayments

If the Company receives an amount in error, such as an overpayment, it refunds the full amount.

Article 14. Users Outside Korea

If the consumer protection laws of the country where you live give you rights more favorable than these Terms, those rights prevail.